Refund policy

At Scytale, we are committed to supplying quality engine cylinder pistons and related automotive components. We understand that selecting the correct engine component is important, and we aim to make our returns and refunds process as straightforward and fair as possible.

This Returns & Refunds Policy explains the circumstances under which products may be returned, exchanged, or refunded.

1. Contact Information

Scytale
46 Jacaranda Street
Hennopspark
Centurion
Gauteng
0057
South Africa

Telephone: 021 657 5757
Email: support.scytale@gmail.com

Customers are encouraged to contact us before returning any product so that we can assist with the returns process.

2. Returns

A product may be eligible for return where:

• The incorrect product was supplied by Scytale.
• The product is defective or damaged upon receipt.
• The product does not correspond with the product description or specifications provided by Scytale.
• The product qualifies for return under applicable South African consumer protection legislation.
• Scytale has otherwise agreed to accept the return.

To assist us in processing a return, customers may be required to provide the order number, proof of purchase, photographs of the product and packaging, and information about the reason for the return.

3. Incorrect Product Selection

Engine pistons and related components are highly application-specific. Customers are responsible for providing accurate vehicle and engine information when requesting or ordering a product.

Where a customer has selected or supplied incorrect specifications, Scytale will assess the circumstances and may accept a return or exchange where the product:

• Has not been installed;
• Has not been modified, machined, damaged, or otherwise altered;
• Is in its original condition and packaging; and
• Can reasonably be resold.

Certain products may not be eligible for return where they were specially ordered, custom manufactured, modified, machined, or supplied specifically to a customer's requested specifications.

4. Products That Have Been Installed or Used

Due to the technical nature of engine components, pistons and related components that have been installed, fitted, machined, modified, used, or otherwise altered may not qualify for a change-of-mind return.

Customers should verify the part number, engine application, dimensions, bore size, compression height, piston pin specifications, ring configuration, and other relevant specifications before installation.

If a product is believed to be defective after installation, please contact Scytale before removing, modifying, or disposing of the component where reasonably possible. We may require the product to be inspected or assessed before a warranty or refund decision can be made.

5. Damaged Products

Customers should inspect their order as soon as reasonably possible after delivery.

If a product arrives damaged, please contact Scytale at support.scytale@gmail.com or 021 657 5757 and provide:

• Your order number or proof of purchase;
• A description of the damage;
• Photographs of the product;
• Photographs of the packaging; and
• Any other information reasonably required to investigate the matter.

Where the damage occurred before the product reached the customer, Scytale will assess the matter and determine the appropriate remedy in accordance with applicable law.

6. Defective Products and Warranty Claims

If you believe a product is defective, please contact Scytale as soon as possible.

Depending on the nature of the issue, Scytale may require the product to be returned for inspection, testing, or assessment. Where a product is confirmed to have a manufacturing defect or otherwise qualifies for a remedy under applicable law, Scytale will provide the appropriate remedy, which may include repair, replacement, or refund, subject to the circumstances and applicable legal requirements.

A product will not necessarily be considered defective where damage or failure resulted from incorrect installation, incorrect engine specifications, improper machining, overheating, detonation, inadequate lubrication, incorrect clearances, misuse, or other installation or operating conditions.

7. Change-of-Mind Returns

Where permitted by law and subject to the circumstances of the purchase, Scytale may consider change-of-mind returns for products that are:

• Unused;
• Uninstalled;
• Unmodified;
• Undamaged;
• In their original packaging; and
• Accompanied by valid proof of purchase.

Scytale reserves the right to assess the condition and eligibility of the product before approving a change-of-mind return.

Special-order, custom, modified, machined, or otherwise non-standard products may be excluded from change-of-mind returns.

8. Refunds

Once an approved return has been received and assessed, Scytale will notify the customer of the outcome.

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

Refund processing times may depend on the payment method and financial institution involved.

Where a return is not attributable to an error, defect, or other circumstance for which Scytale is responsible, the customer may be responsible for applicable return or delivery costs, subject to applicable law.

9. Exchanges

Where appropriate, Scytale may offer an exchange for an alternative product.

An exchange may be subject to:

• Product availability;
• Verification that the returned product is eligible for exchange;
• Payment of any applicable price difference; and
• The customer's product and order information being correct.

10. Return Conditions

Products returned to Scytale should be appropriately packaged to prevent damage during transportation.

Customers should not engrave, machine, modify, assemble, disassemble, or otherwise alter a piston or other component before contacting Scytale regarding a suspected defect or return, unless necessary for safety or as required by a qualified professional.

Where a product has been damaged after delivery as a result of inadequate packaging during a customer-arranged return, Scytale may take this into consideration when assessing the return.

11. Proof of Purchase

A valid proof of purchase may be required before a return, exchange, warranty claim, or refund can be processed.

Examples include an invoice, receipt, order confirmation, or other reasonable evidence of purchase from Scytale.

12. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that a customer may have under applicable South African law, including rights provided by the Consumer Protection Act 68 of 2008, where applicable.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

13. How to Request a Return

To request a return or report a defective or damaged product, please contact:

Scytale Customer Support
Telephone: 021 657 5757
Email: support.scytale@gmail.com

Please include your order number, proof of purchase, the product details, and a description of the reason for the return.

Our support team will provide instructions regarding the next steps and, where applicable, the return address or collection arrangements.

14. Policy Updates

Scytale reserves the right to update this Returns & Refunds Policy from time to time. The latest version will be made available through our website or other applicable customer-facing channels.