Privacy policy
Scytale respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Scytale collects, uses, stores, and protects personal information when you interact with us, purchase our products, contact us, or use our website and related services.
Scytale aims to process personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
1. About Scytale
Scytale
46 Jacaranda Street
Hennopspark
Centurion
Gauteng
0057
South Africa
Telephone: 021 657 5757
Email: support.scytale@gmail.com
For privacy-related enquiries, customers may contact us using the details above.
2. Personal Information We May Collect
Depending on how you interact with Scytale, we may collect information such as:
- Full name;
- Telephone number;
- Email address;
- Billing and delivery address;
- Company or business details;
- Order and purchase information;
- Payment-related information necessary to process transactions;
- Vehicle, engine, piston, or other product specifications supplied when requesting or purchasing products;
- Customer service enquiries and correspondence;
- Information provided when submitting a return, refund, warranty, or product enquiry; and
- Technical information relating to your use of our website, where applicable.
We will generally only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Personal Information
We may collect personal information when you:
- Create an account or place an order;
- Request a quotation;
- Contact us by telephone, email, website, or other communication channel;
- Subscribe to marketing communications;
- Submit a return, refund, warranty, or support request;
- Provide information relating to a vehicle or engine application;
- Visit or use our website; or
- Otherwise voluntarily provide information to Scytale.
Where reasonably possible, we will collect personal information directly from you.
4. How We Use Personal Information
Scytale may use personal information for purposes including:
- Processing and fulfilling orders;
- Providing quotations;
- Processing payments;
- Arranging deliveries;
- Responding to customer enquiries;
- Providing technical or product assistance;
- Processing returns, refunds, exchanges, and warranty claims;
- Verifying product and engine applications;
- Maintaining customer and transaction records;
- Preventing fraud, misuse, or unauthorised transactions;
- Improving our products, services, and customer experience;
- Communicating important information about your orders;
- Sending marketing communications where permitted and where appropriate consent or another lawful basis exists;
- Complying with legal and regulatory obligations; and
- Protecting Scytale's rights, property, customers, and business.
5. Marketing Communications
Where permitted by applicable law, Scytale may use your contact information to communicate with you about products, promotions, services, or other business-related information.
You may request that we stop sending you direct marketing communications. Where applicable, marketing communications will include an appropriate method for opting out.
Opting out of marketing communications will not prevent us from sending communications that are necessary to fulfil an order, provide a service, process a return, or otherwise communicate with you regarding an existing transaction.
6. Sharing Personal Information
Scytale does not sell or rent customers' personal information to third parties.
We may share personal information where reasonably necessary with trusted third parties who assist us in operating our business, including:
- Payment service providers;
- Delivery and courier companies;
- IT, website, hosting, and technology service providers;
- Accounting, auditing, legal, or professional service providers;
- Suppliers or manufacturers where necessary to fulfil an order or investigate a product issue; and
- Government authorities, regulators, law enforcement agencies, or other parties where required or permitted by law.
Where third parties process personal information on behalf of Scytale, we will take reasonable steps to ensure that the information is handled appropriately and securely.
7. Payment Information
Where online or electronic payments are available, payment transactions may be processed through third-party payment providers.
Scytale may not directly store complete payment card information. Payment information may instead be collected and processed by the relevant payment service provider in accordance with its own privacy and security practices.
Customers should review the privacy policies of applicable payment providers before submitting payment information.
8. Cookies and Website Information
If Scytale operates a website, the website may use cookies and similar technologies to provide functionality, understand website usage, improve performance, and enhance the customer experience.
Cookies may collect information such as:
- Browser type;
- Device information;
- Pages visited;
- Approximate location information;
- Website usage patterns; and
- Technical information relating to website access.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Security of Personal Information
Scytale takes reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers acknowledge that information provided electronically carries some inherent security risk.
Where Scytale becomes aware of a security incident involving personal information, we will take appropriate steps to investigate and respond to the incident in accordance with applicable law.
10. Retention of Personal Information
Scytale will retain personal information for only as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable legal, accounting, tax, regulatory, or other requirements.
When personal information is no longer required, Scytale will take reasonable steps to securely delete, destroy, or de-identify it where appropriate.
11. Access to Personal Information
Subject to applicable law, you may have the right to request access to personal information that Scytale holds about you.
You may also request that inaccurate or incomplete personal information be corrected or updated.
Requests should be sent to:
Email: support.scytale@gmail.com
Telephone: 021 657 5757
Scytale may need to verify your identity before processing a request.
12. Correction or Deletion Requests
If you believe that personal information held by Scytale is inaccurate, incomplete, outdated, or unnecessary, you may contact us and request that the information be corrected, updated, or deleted where legally permissible.
Certain information may need to be retained to comply with legal or regulatory obligations or to establish, exercise, or defend legal claims.
13. Children's Information
Scytale's services are not intentionally directed at children.
We do not knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.
If you believe that a child has provided personal information to Scytale without the appropriate consent, please contact us so that we can investigate and take appropriate action.
14. Third-Party Websites
Our website or communications may contain links to third-party websites or services.
Scytale is not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review the privacy policies of those websites before providing personal information.
15. Cross-Border Transfers
Where personal information is transferred outside South Africa, Scytale will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy laws and that appropriate safeguards are in place where required.
16. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you;
- Request correction or updating of inaccurate information;
- Object to certain processing of your personal information;
- Object to direct marketing;
- Request deletion of information where legally permissible; and
- Lodge a complaint concerning the processing of your personal information.
These rights may be subject to legal limitations and exceptions.
17. Privacy Complaints
If you have a concern regarding how Scytale handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Scytale
Email: support.scytale@gmail.com
Telephone: 021 657 5757
Where applicable, you may also have the right to lodge a complaint with the Information Regulator of South Africa.
18. Changes to This Privacy Policy
Scytale may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
The latest version will be made available through our website or other appropriate customer-facing channels.
We encourage customers to review this Privacy Policy periodically.