Welcome to Curbside. These Terms of Service govern your use of the Curbside website, including browsing our website, creating an account, purchasing products, and using any services we provide.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
Please read these Terms carefully before placing an order.
1. About Curbside
Curbside operates an online retail store specialising in sneakers, streetwear, footwear, apparel, accessories, and related products.
Throughout these Terms, the words "Curbside," "we," "us," and "our" refer to the Curbside business, while "you" and "your" refer to the person accessing our website or purchasing our products.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to use the website:
- For any unlawful or fraudulent purpose
- To violate any applicable laws or regulations
- To interfere with the operation or security of the website
- To attempt to gain unauthorized access to our systems
- To introduce malicious software or harmful code
- To collect information from other users without authorization
- To reproduce or misuse our website content without permission
- In a way that could damage, disable, overburden, or impair our services
We reserve the right to restrict or terminate access to our website where reasonably necessary and where permitted by applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our website are accurate and up to date.
However, minor variations may occur.
Product colours may appear slightly different depending on your device, screen settings, lighting, or other technical factors.
We do not guarantee that every product image will perfectly represent the physical product in every circumstance.
If we discover an error in a product description, price, availability, or other information, we reserve the right to correct the error.
Where appropriate, we will contact affected customers before processing an order.
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
We may occasionally experience situations where an item becomes unavailable after an order has been placed.
If this occurs, we will make reasonable efforts to notify you and provide an appropriate solution, which may include a replacement, cancellation, or refund where applicable.
5. Prices
All prices displayed on our website are shown in the applicable currency indicated at checkout.
Prices may change from time to time without prior notice.
However, changes in pricing will not affect an order that has already been accepted and confirmed, except where permitted or required by applicable law.
We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation acknowledging that we have received your request.
An order confirmation does not necessarily mean that the order has been accepted or that the products are guaranteed to be available.
We reserve the right to decline or cancel an order in reasonable circumstances, including:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Payment issues
- Shipping restrictions
- Technical errors
- Orders that appear to be placed for abusive or unlawful purposes
If we cancel an order after payment has been received, an appropriate refund will be provided where applicable.
7. Customer Information
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
This includes your:
- Full name
- Email address
- Telephone number
- Billing information
- Delivery address
- Product and sizing selections
Curbside cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
8. Payments
Orders must be paid using one of the payment methods made available through our website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers. These providers may have their own terms and privacy policies.
Curbside does not intentionally store complete payment card details on its own systems.
9. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the estimated timeframes provided on our website.
Delivery times are estimates and may vary depending on factors such as:
- Delivery location
- Courier availability
- Public holidays
- Weather
- High order volumes
- Customs or border processes
- Incorrect delivery information
- Circumstances outside our reasonable control
Once an order has been handed to the relevant delivery provider, certain delays may be outside Curbside's direct control.
Please refer to our Shipping Policy for additional information about delivery.
10. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy and applicable consumer protection legislation.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.
Customers should review our Returns & Refunds Policy before placing an order.
11. Promotional Offers
From time to time, Curbside may offer discounts, promotions, special offers, competitions, or other promotional campaigns.
Promotions may be subject to specific terms and conditions.
Unless otherwise stated:
- Promotional offers cannot be combined
- Promotions may have limited availability
- Certain products may be excluded
- Promotional periods may have specific start and end dates
- Discounts may not be applied retrospectively to previous orders
Curbside reserves the right to correct, modify, suspend, or terminate a promotion where reasonably necessary and where permitted by law.
12. Intellectual Property
All content displayed on the Curbside website, including but not limited to:
- Logos
- Brand names
- Product photography
- Graphics
- Website designs
- Text
- Product descriptions
- Videos
- Icons
- Page layouts
- Marketing materials
may be protected by intellectual property laws.
Unless otherwise stated, such content belongs to Curbside or is used by us with appropriate permission.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
13. Curbside Branding
The Curbside name, logo, branding, slogans, designs, and associated visual elements may constitute trademarks or other protected intellectual property.
You may not use our branding in a way that suggests an unauthorized partnership, sponsorship, endorsement, or affiliation with Curbside.
14. Third-Party Services
Our website may rely on third-party services, including payment providers, delivery companies, hosting providers, analytics services, advertising platforms, and other technology providers.
Third-party services may be governed by their own terms and conditions.
Curbside is not responsible for the independent policies, availability, performance, or practices of third-party services, except where liability cannot legally be excluded.
15. External Links
Our website may contain links to third-party websites.
These links may be provided for convenience or informational purposes.
Curbside does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, or privacy practices.
You access third-party websites at your own discretion.
16. User Accounts
If our website allows you to create an account, you are responsible for keeping your login information confidential.
You should notify us if you believe your account has been accessed without authorization.
You are responsible for activity conducted through your account to the extent permitted by applicable law.
We reserve the right to suspend or terminate accounts where there is reasonable evidence of fraudulent, abusive, unlawful, or unauthorized activity.
17. Reviews and User-Submitted Content
Where our website allows customers to submit reviews, comments, photographs, or other content, you agree that the content you submit should not:
- Be unlawful
- Be misleading or fraudulent
- Infringe another person's intellectual property rights
- Contain malicious software
- Contain abusive or threatening material
- Violate another person's privacy
- Contain inappropriate or offensive content
By submitting content, you confirm that you have the necessary rights and permissions to submit it.
Where permitted by law, you grant Curbside permission to use submitted content for legitimate business and marketing purposes, subject to our Privacy Policy and applicable law.
18. Website Accuracy
We aim to provide reliable and useful information through our website, but we do not guarantee that the website will always be:
- Completely error-free
- Continuously available
- Free from technical problems
- Completely accurate or up to date
- Free from viruses or other harmful components
We may occasionally need to perform maintenance, updates, repairs, or changes to our website.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Curbside will not be responsible for losses that arise from circumstances outside our reasonable control.
This may include indirect or consequential losses, loss of business, loss of opportunity, or other losses that were not reasonably foreseeable at the time of purchase.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
Nothing in these Terms affects consumer rights or other legal protections that cannot lawfully be excluded.
20. Events Outside Our Control
Curbside will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, infrastructure failures, strikes, transportation disruptions, government restrictions, cyber incidents, civil emergencies, or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and resume normal service as soon as reasonably possible.
21. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
22. Changes to These Terms
Curbside may update these Terms of Service from time to time.
Changes may be made to reflect updates to our business, website, services, products, or applicable legal requirements.
The latest version will be published on our website together with the date it was last updated.
Your continued use of our website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
23. Governing Law
These Terms of Service are intended to operate in accordance with the laws applicable to Curbside and its customers.
Where Curbside operates in South Africa, applicable South African laws and consumer protection legislation may apply to transactions with South African customers.
Nothing in these Terms is intended to prevent a consumer from exercising rights available under applicable law.
24. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms, together with any policies or additional terms referenced on our website, constitute the terms governing your use of Curbside's website and services, subject to applicable law.
26. Contact Us
If you have questions about these Terms of Service, your order, our website, or any of our policies, please contact Curbside using the customer-support contact details provided on our website.
We are committed to providing our customers with a clear, reliable, and enjoyable shopping experience.
Thank You For Choosing Curbside
We appreciate every customer who chooses to shop with us.
Whether you're looking for your next pair of sneakers, upgrading your streetwear collection, or discovering your personal style, we're proud to have you as part of the Curbside community.
Curbside — Step Up. Stand Out. Keep Moving.