Shipping Policy

At Curbside, we understand that once you've placed your order, you're excited to receive your new sneakers and streetwear. Our goal is to make the delivery process simple, reliable, and transparent from checkout to your doorstep.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for dispatch.

Orders are processed within 1–2 business days.

Please note that processing refers to the time required to prepare, package, and dispatch your order. Processing times may be slightly longer during periods of high order volume, promotions, sales, public holidays, or product launches.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and dispatched, you will receive tracking information where tracking is available.

2. Delivery Times

After your order has been processed and dispatched, delivery generally takes:

3–5 business days.

Delivery times may vary depending on your location and the delivery provider. The 3–5 business day timeframe begins after your order has been processed and dispatched, not from the moment the order is placed.

Estimated Timeline

Order placed → 1–2 business days processing → 3–5 business days delivery → Order arrives

Please allow for additional time during weekends, public holidays, promotional periods, high-volume sales events, severe weather, courier disruptions, or other circumstances outside of our reasonable control.

3. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Curbside may offer free or discounted shipping as part of a promotion. Any promotional shipping offer will be subject to the terms displayed at the time of the promotion.

4. Tracking Your Order

Once your order has been dispatched, tracking information may be provided so that you can monitor the progress of your delivery.

Please note that tracking information may take some time to update after your package has been handed to the delivery provider.

If your tracking information has not updated for a reasonable period, please contact Curbside with your order number and we will assist where possible.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that your:

Full name
Street address
Suburb/area
City
Postal code
Contact number

are entered correctly.

Curbside cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

6. Delayed Deliveries

While our standard delivery timeframe is 3–5 business days after processing, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

Public holidays
Severe weather
Courier delays
High order volumes
Promotional periods
Incorrect delivery information
Transportation disruptions
Operational issues
Other unforeseen circumstances

If your order has exceeded the expected delivery timeframe, please contact us with your order number so that we can investigate.

7. Missed Deliveries

If the courier attempts to deliver your order and nobody is available to receive it, the courier may attempt delivery again or provide instructions for arranging another delivery or collection.

Please follow any instructions provided by the delivery provider.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of anything.

Contact Curbside as soon as possible with your order number and photographs so that we can investigate the matter and assist you with the appropriate next steps.

Please retain the original packaging until the issue has been resolved.

9. Incorrect Items

If you receive an item that does not match your order, please contact us as soon as possible.

Provide your order number and photographs of the product received. We will investigate the issue and, where Curbside is responsible, work with you to arrange an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

10. Lost Packages

If your order appears to have been lost during transit, please contact Curbside as soon as possible.

We may need to contact the relevant delivery provider to investigate the shipment.

Please provide your order number and tracking information where available.

We will make reasonable efforts to assist you and determine the appropriate next steps.

11. International Shipping

If international shipping is offered, delivery times may vary depending on the destination.

International customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International orders may also experience additional delays due to customs clearance.

12. Order Changes

If you need to change your delivery address after placing your order, please contact us as soon as possible.

We will attempt to accommodate changes before your order has been dispatched.

Once your order has been dispatched, we may be unable to change the delivery address.

13. Order Cancellation

If you wish to cancel an order before it has been dispatched, contact Curbside as soon as possible.

Cancellation requests will depend on the current status of your order.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our Returns & Refunds Policy instead.

Nothing in this section limits any cancellation rights available under applicable consumer protection legislation.

14. Contact Us

If you have any questions regarding your order, processing time, delivery, tracking, or shipping, please contact Curbside through the customer-support details provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.