At Curbside, we want you to feel confident when shopping with us. We carefully prepare and package every order, but we understand that sometimes a product may not be suitable or an issue may occur with your order.
This Returns & Refunds Policy explains when returns, exchanges, and refunds may be accepted and the process for requesting one.
By placing an order with Curbside, you acknowledge and agree to the terms outlined below, subject always to any rights you may have under applicable consumer protection laws.
1. Our Return Policy
We accept eligible returns where the requirements in this policy have been met.
To be eligible for a return, items should generally:
- Be unused and unworn
- Be in their original condition
- Be returned with the original packaging where applicable
- Include all original tags, labels, accessories, and inserts
- Not show signs of damage, washing, alteration, or excessive handling
- Be accompanied by your order information or proof of purchase
Sneakers should be tried on indoors on a clean surface to ensure they are the correct size and fit before being worn outside.
Items that have been worn, washed, damaged, altered, or returned without their original packaging may not qualify for a return unless the item is defective or applicable law provides otherwise.
2. Return Period
Customers should contact Curbside within 14 days of receiving their order if they wish to request a return.
The return request should be submitted within this period so that we can review the order and provide instructions.
Items sent back without first contacting us may experience delays in processing.
Where applicable consumer protection legislation provides a different or longer right of return, those legal rights will continue to apply.
3. How To Request a Return
To request a return, please contact Curbside through the customer-support contact details available on our website.
Please provide:
- Your full name
- Order number
- The item you wish to return
- The reason for the return
- Clear photographs of the item where requested
Once we receive your request, our team will review the information and let you know whether the return is eligible.
If your return is approved, you will receive instructions regarding where and how to send the item.
Please do not send an item back before receiving return instructions from Curbside.
4. Change of Mind Returns
If you have simply changed your mind about a purchase, the item must meet all applicable return conditions before a return can be accepted.
The product must generally be unused, unworn, undamaged, and returned with its original packaging and accessories.
Depending on the circumstances and applicable law, the customer may be responsible for the cost of returning a change-of-mind item.
Original shipping or delivery charges may also be non-refundable where permitted by law.
5. Incorrect Size
We understand that finding the right sneaker size can sometimes be difficult.
If you receive the wrong size because of a customer selection error, please contact us as soon as possible.
If the item is eligible for a return, we will provide instructions for returning it. Any applicable return shipping costs may be the responsibility of the customer unless otherwise required by law or agreed by Curbside.
We strongly recommend checking the available sizing information before completing your purchase.
6. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the item received so that we can investigate the issue.
Where Curbside has made an error and sent an incorrect product, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund, subject to availability and applicable law.
7. Damaged Items
We take care when preparing orders, but products can occasionally be damaged during handling or delivery.
If your order arrives damaged, please contact us as soon as possible and provide photographs showing:
- The damaged product
- The product packaging
- Any visible damage to the shipping package
- Your order information
Please keep the original packaging until we have completed our assessment, as it may be required to investigate a delivery-related issue.
If the item is confirmed to have arrived damaged or otherwise qualifies for a remedy under applicable consumer law, we will work with you to determine the appropriate resolution.
8. Faulty or Defective Products
If you believe that an item has a manufacturing fault or defect, please contact Curbside as soon as possible.
We may request photographs, videos, or other information to help us assess the issue.
A product that has been damaged through normal wear and tear, misuse, improper care, accidents, alterations, or other customer-related causes may not be considered defective.
Where a product is confirmed to be defective, Curbside will provide an appropriate remedy in accordance with applicable consumer protection laws.
9. Items That Cannot Be Returned
Unless required by applicable law, certain products may not be eligible for return where they have been:
- Worn outdoors
- Washed or cleaned
- Damaged after delivery
- Altered or modified
- Missing original tags or packaging
- Returned in an unsanitary or unsuitable condition
- Used in a manner inconsistent with the product's intended purpose
Products that are clearly marked as final sale or non-returnable may also be excluded from voluntary returns, subject to your statutory consumer rights.
10. Refunds
Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.
If approved, the refund will generally be issued using the original payment method where reasonably possible.
Refund processing times can vary depending on the payment provider or financial institution.
Curbside cannot guarantee that funds will appear in your account immediately after a refund has been processed, as additional processing time may be required by your bank or payment provider.
11. Refund Amount
Where a refund is approved, the amount refunded will depend on the circumstances of the return.
For eligible returns, the product purchase price may be refunded. Shipping or delivery fees may not be refundable in certain circumstances, particularly for change-of-mind returns, where permitted by law.
Where Curbside is responsible for an incorrect, damaged, or defective item, we will work with the customer to provide the appropriate remedy and address applicable delivery or return costs in accordance with our obligations.
12. Exchanges
If you would prefer to exchange an eligible item rather than receive a refund, please contact us.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, Curbside may offer an alternative solution, such as a refund, where appropriate.
The replacement item must also meet any applicable return and exchange requirements.
13. Sale Items and Promotions
Items purchased during promotions, sales, or special offers may be subject to additional terms.
Unless otherwise stated, promotional pricing does not remove any consumer rights that cannot legally be excluded.
If a promotional product is eligible for return, the refund or exchange will be handled according to the applicable terms of the promotion and this policy.
14. Return Shipping
Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs associated with change-of-mind returns.
Where an item is confirmed to have been incorrectly supplied, damaged, or defective due to circumstances for which Curbside is responsible, we will provide appropriate instructions regarding return shipping.
Customers should use a trackable delivery service when returning an item, as Curbside cannot be responsible for a return shipment that is lost or damaged before reaching us.
15. Return Inspection
All returned products may be inspected before a refund or exchange is approved.
During inspection, we may check:
- Product condition
- Signs of wear
- Packaging
- Tags and labels
- Accessories
- Evidence of damage
- Whether the returned product matches the original order
If a returned product does not meet the requirements of this policy, we may decline the requested return where permitted by law.
16. Refund Processing Time
Once your return has been received and approved, please allow reasonable processing time for the refund to be initiated.
After Curbside processes the refund, your payment provider or bank may require additional time before the funds become available in your account.
If you believe your refund has been delayed beyond a reasonable period, please contact us with your order details so that we can assist.
17. Lost or Undelivered Returns
Customers returning products are responsible for ensuring that the return is securely packaged and sent to the correct address provided by Curbside.
We recommend using a tracked shipping service and keeping your proof of postage until the return has been successfully processed.
Curbside is not responsible for return parcels that are lost before they reach us where the customer arranged the return shipment, except where applicable law provides otherwise.
18. Fraudulent or Abusive Returns
Curbside reserves the right to investigate unusual, fraudulent, or abusive return activity.
This may include repeated returns involving damaged or heavily worn products, false claims, attempts to return products that were not purchased from Curbside, or other activity that appears inconsistent with legitimate use of our return policy.
Any action taken in response to suspected abuse will be subject to applicable law.
19. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to remove, restrict, or replace any rights you may have under applicable consumer protection legislation.
If you are entitled to a return, replacement, repair, refund, cancellation, or other remedy under applicable law, those rights will continue to apply regardless of the voluntary return terms described above.
20. Policy Changes
Curbside may update this Returns & Refunds Policy from time to time to reflect changes to our business, products, services, or legal requirements.
The latest version will be published on our website and will include the date on which it was last updated.
21. Contact Us
If you have questions about a return, refund, exchange, damaged item, incorrect order, or defective product, please contact Curbside through the customer-support details provided on our website.
When contacting us, please include your order number whenever possible so that we can assist you more efficiently.
Our Commitment
At Curbside, we want every order to be a positive experience. While we understand that returns are sometimes necessary, our goal is to make the process as straightforward and transparent as possible.
We appreciate your support and thank you for choosing Curbside.
Curbside — Step Up. Stand Out. Keep Moving.