At Curbside, we respect your privacy and are committed to protecting the personal information you provide when shopping with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with Curbside.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit or shop on our website, we may collect certain information that is necessary to provide our services and process your orders.
This may include information such as:
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Your name and surname
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Email address
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Telephone or mobile number
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Billing and delivery address
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Order and purchase information
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Account information, where applicable
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Information you provide when contacting customer support
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Website browsing and interaction information
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Device, browser, and technical information
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Information provided when subscribing to marketing communications
We only request information that is reasonably necessary to provide our services, process transactions, communicate with customers, improve our website, and operate our business.
2. How We Use Your Information
Curbside may use the information we collect for a variety of legitimate business purposes, including:
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Processing and fulfilling your orders
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Arranging delivery of your purchases
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Sending order confirmations and updates
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Responding to customer enquiries
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Providing customer support
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Managing customer accounts
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Improving our website and shopping experience
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Understanding how customers interact with our website
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Preventing fraudulent or unauthorized transactions
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Maintaining website security
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Sending promotional communications where you have agreed to receive them
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Complying with applicable legal and regulatory requirements
We do not collect personal information simply for the sake of collecting it. Our aim is to use customer information responsibly and only where there is a legitimate reason to do so.
3. Payment Information
When you make a purchase through Curbside, your payment may be processed through a third-party payment provider.
Depending on the payment method used, payment providers may collect and process information required to authorize and complete your transaction.
Curbside does not intentionally store complete payment card details such as your full card number or security code on our own systems. Payment information may instead be handled securely by the applicable payment service provider in accordance with its own privacy and security policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small files that may be stored on your device when you visit a website. They can help us remember preferences, understand website traffic, maintain functionality, and improve the overall shopping experience.
Cookies may be used to:
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Keep certain website functions operating correctly
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Remember preferences
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Understand website usage
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Analyze website performance
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Improve our services
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Support relevant marketing and advertising activities
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
5. Information Sharing
Curbside does not sell your personal information as a product.
We may, however, share relevant information with trusted third-party service providers when it is necessary to operate our business and provide services to you.
These parties may include:
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Payment processors
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Shipping and delivery providers
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Website and hosting providers
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Technology and analytics providers
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Customer service platforms
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Marketing and advertising service providers
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Fraud prevention and security providers
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Professional advisers where necessary
These third parties should only receive information that is reasonably necessary for the service they provide.
We may also disclose information where required by law, legal process, court order, or to protect the rights, property, safety, and security of Curbside, our customers, or others.
6. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your email address or other provided contact information to send you updates about Curbside.
These communications may include:
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New product announcements
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New sneaker releases
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Streetwear collections
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Promotions and special offers
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Curbside news
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Other marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.
Please note that even if you unsubscribe from marketing communications, we may still send essential transactional communications relating to your orders, account, or other services you have requested.
7. Data Security
We take reasonable measures to protect the personal information entrusted to us.
We aim to protect information against unauthorized access, alteration, disclosure, misuse, or destruction. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, while we take appropriate precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored by our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
9. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
If you follow a link to a third-party website, that website will have its own privacy practices and policies. Curbside is not responsible for the privacy practices, security, or content of websites that we do not operate.
We encourage customers to review the privacy policy of any third-party website before providing personal information.
10. Children's Privacy
Curbside does not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.
11. Your Privacy Rights
Depending on the laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of information where legally permitted
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Object to or restrict certain processing
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Ask questions about how your information is collected and used
Certain legal exceptions or limitations may apply to these rights.
If you would like to exercise an applicable privacy right, you can contact us using the contact details provided on our website.
12. Changes to This Privacy Policy
Curbside may update this Privacy Policy from time to time.
Changes may be made to reflect changes in our services, technology, legal requirements, or business practices.
When we update this policy, we will revise the "Last updated" date shown at the beginning of the policy. We encourage customers to review this page periodically to stay informed about how we handle personal information.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way Curbside handles personal information, please contact us through the contact information provided on our website.
We value the trust our customers place in Curbside and are committed to handling personal information responsibly.
Your Privacy Matters
At Curbside, we believe that protecting your information is an important part of providing a reliable and trustworthy shopping experience. We are committed to treating your personal information with care and taking reasonable steps to protect it while you shop, browse, and interact with our brand.